Hitting Milestone 49

Dave 0:01

Welcome to FitzScripted Podcast. We're here to share real life insights, practical strategies, and the added questions that we have learned from our own state. So whether you need help with operations, accountability, financial knowledge, sales, maybe just getting your mindset right. We are here and it is the right spot for no fluff conversations. So grab your favorite cup of Joe. Let's jump into the show. Let's jump into the show, everybody. Welcome to another episode of the Business Tunes Cryptid Podcast. Darren, we are at episode 49. You know that brother. And we missed one week, right? One week because, you know, I had uh my baby. But literally, we're three episodes away after this one from a year, a hitting year of these conversations. You know what I mean? Like holy, like I it actually just hit me right now. I didn't even realize. You know, I looked at the episode number here. I'm like 49, like, oh shit, that's like 52 weeks, you know, and we're doing this once a week, you know. Uh that that is crazy. You know what I mean? So thank you. If you if you've been around, you know, we love you. Thank you. If you are a business owner, or you know, maybe you're an aspiring business owner, or maybe you got a side gig, you need to start, you know, you're facing some struggles, you're in the right spot. Duarn and I are here, we talk about business, we talk about strategy, we talk about things that we're facing in our in our businesses on a regular basis, how we've helped our clients, you know, kind of overcome different situations in their business. So if you're looking for a spot that, you know, we don't have a scripted, you know, as you see it, it's in the name, we don't have a scripted sort of topic agenda typically in in our conversations. It it kind of goes off the rails sometimes, you know, because Dorne and I like to have a have a chat about different things that are going on because we learn from each other too. We're here and we're basically learning live with every one of you guys, and we love it. So if you've been here from the beginning, we love you and we we hope you kind of continue to to do more. You know, my goal with with our business is to impact a thousand business owners by the end of 2028. We're in the right spot. You know, we're we're heading in the right direction. We got a lot of cool things coming out, a lot of good things going in the right direction. Dwarne, I know you've got a lot of cool things on the horizon too, man. So I've enjoyed these conversations, you know. I think for those of you that don't know the background, right? Dwarne and I typically had these conversations every Friday morning, just us. And how it kind of came about was we're just like, man, we should just we should actually just like go live and just take what we typically talk about on a Friday morning and share it. And and that's kind of where the Business Unscripted Podcast came from, you know, because we would have unscripted conversations every Friday morning, and you know, here we are. That's so but thank you. I kind of took up the whole intro, brother. But yeah, man, thanks for being here.

Duarne 2:39

No, it's great. I mean, let's break this down for a minute. I mean, we're talking about the average working week being 40 hours. We've done more than a working week worth of content production over the last 12 months. That's incredible. It's pretty crazy. Anyone thinking about doing this? I mean, just start recording an episode once a week. You don't need to be experts, you don't need the best equipment. You know, it can get better over time. Conversations will get better over time. But uh, it's been great, and we've had guests on in that time, we've had great conversations together. There's been times when I've been able to make and you've had to go solo, but you know, that's a huge achievement for you today.

Why Weekly Shows Work

Dave 3:19

I feel sorry for I feel sorry for anybody that's that had to watch so many of those episodes. You had to listen to me talk for like 45 minutes, but but yeah, man, it's I love it. I love it. It's about it's about hopefully there's one or two things that you get you all kind of can listen to that you can kind of pick up, implement in your business, and just make a change. Like ultimately it's a ripple effect. You know, whenever you make a change, it's not just impacting you. You know, ultimately it ripples out to yourself, your business, your employees, your family, your community. The idea is that if you're willing to make a change in yourself, that it's gonna have a ripple effect, and it's not just gonna be you that that's gonna have an impact on. So that's what we love. That's what it I you know, I kind of focus on with my clients, and I know Dwarne, you kind of focused on that with yours as well. So I think there's two things, two directions we were talking kind of pre-show that we wanted to get and go. And and I think the first one kind of goes along, I guess, with that the first that ripple effect, right? And it's it's the mindset. And I had a conversation with a client this week, and I'll give you some background. I'd love to get your kind of feedback on this, but you know, ultimately it comes down to just being in business, feeling like we always have to immediately accept responsibility for something that might not have gone correctly. And I don't want to, I'll share what I, you know, kind of you know, advise the client after, but I want to kind of open it up to you first to kind of get your impact on that. And, you know, do you find that a lot of your clients, or maybe even yourself, right? Because I've been in this situation and something that is personal to me and I've worked on as well. But have you kind of found yourself being that sort of individual in the past that has kind of wanted to take full responsibility immediately to make it right? Or maybe you've had clients that you had to, you know, that you've seen that they've immediately sort of tried to take accountability for something right away. And then, you know, how how did you kind of change, or or or maybe you're still going through it? I don't know, but I'll open it up to you first.

Duarne 5:13

Yeah, uh let's go back 10 years. If I go back to 10 years ago, I used to have a situation where I'd have a client call me up. I was a gray.

Dave 5:24

Sorry. I said I I wasn't I wasn't as gray and I had hair back then. But yes, thank you.

The Ripple Effect Of Small Changes

Rethinking Accountability Reflex

Duarne 5:30

Oh, absolutely. I mean I made I didn't have this gray either then. Stress will do that to you. No, but seriously, about a decade ago, so what would happen is this client called me up, all frantic and upset, emotional, and like this happened, this happened on a phone call with one of the team. I just recorded the call, and this is when we first started out with outsource staffing doing uh phone support, and they said this on the call, and you know, I you know, and this and that. And I okay, have you pulled up the recording and listened to it? Well, no, I haven't yet. But before I'd got to that point, I would take this. I got that was where we ended up getting to after a few times. But before that, he would call up and he would just start going on like this, and I'd be like, you know what? It's okay. Let me talk to the team and figure this out. You know, I'm sorry it happened, let's just figure it out. It got to the point where my first question would always be, Did you listen to the recording? Because he had recordings of all these calls. And we and when I did that, it flipped the switch. He go, no. I said, Cool. Do you want to bring up the recording? We'll take a listen together. Okay. Then we'd listen to the recording and go, okay. All right. 90% of the time when he'd listen to the recording, he'd realised the customer had blanketed out of a portion. And it wasn't what was actually said to him on a call. What would happen is he would find himself sitting there going, you know what? Okay, yeah, I don't think it's such a big deal. All right, yeah, look, my bad, all good. And he'd move on. Sometimes when it was a problem, we'd go, okay, cool. What can we what can we use as a training method here to try and improve this moving forward for you? And then we'd sit there and talk it out, and then we come up with a solution on the call. So it wasn't such a big deal, and you'd be feeling a much better at the end of the call. But initially, yeah, I would take the responsibility. Oh, look, I'm sorry, the team did that. I'm really, you know, really sorry, sorry, sorry. In fact, today, the same client, I sent him a screenshot of a ticket that was in the system, and it had the wrong name of the client. And one of his team had put the wrong name in it was something I had to work on. I'm like, can you spot the problem here? And he's like, Oh my gosh. And he got to call the he got to call them. First thing he did is he sends an email off to the client in the ticket apologizing and saying that he was gonna look into it. So he's still in that apologetic mode, always, is what I noted. And this has only come to my attention now because we're talking about it. And then the first thing he does after that, well, the second thing he does after that is he jumps on a call to the staff member, finds out that they were actually given an instruction, and the instruction was, I need you to send this message out to all of these clients on this site uh who are on this list, but he wasn't given explicit instructions to as to who to address the email to. So he didn't use uh, you know, for some of us would say common sense to say change of the name, but it wasn't explicitly spelt out. So the client, when he went through it, he went, you know what, that's a process problem. I've got a process problem. Whoever gave the instructions wasn't explicit enough for the instruction. So we need to basically fix that problem by addressing our processes. And that was when I saw that, I was like, wow, that's a big flip from where we were 10 years ago. Massive, massive flip. Like it's all process driven now. And because of that, I was actually quite impressed. And with my client, with the way that his mindset has changed, but I didn't even think about it until you mentioned it just then that first thing you did was accept responsibility for the problem and publicly go and tell the client, my bad, I'll take ownership of this, my apologies. I'm apologizing now. I will fix it.

Dave 9:07

Right.

Duarne 9:08

And I never even thought about what that like I would you'd think that that's like, yes, I'm gonna be the savior, I'm gonna go in and try and save this client and save situation. Whereas maybe the best solution is find out what happened first, then go and explain what has happened and go, hey, look, just give me a heads up. Sorry for the typer on that last email. The team got into you know got into a copy paste mode, forgot to change the name on the email. We sent the same message out to 15 accounts. Apologies. We'll keep we know we're gonna be more mindful not to.

Dave 9:37

Well, I'm curious, did the instruction come from internally, or did the instruction come from like one of their clients and one of their like internal.

Duarne 9:44

It was an internal from one of the other team members. So yeah, it was a little bit of like in my opinion, there's a little bit of common sense could have been applied at the point to solve the which would have solved the problem.

Dave 9:55

Right, it's definitely coaching moment for sure. You know, there's definitely opportunities that that can be taken.

Duarne 9:59

Exactly. And that and that was that was addressed by him on the call to the to the staff member, which is fine. But yeah, so there was definitely some accountability in place there.

Process Failures vs People Failures

Dave 10:07

Right, and I think ultimately, so you know, the biggest thing that you can do as a as a business owner, as you said, you know, you kind of just pointed out, and the benefits of taking a step back. And this is whether you're a business owner or you're a manager leader in any sense, is when something goes awry or when something doesn't go as expected, and you've been given bad news or you've been given an update that maybe is behind schedule or whatever, the first thing you can do is to take a minute and pause, you know, and if you can do that, you can reset your mind. Because ultimately, the first three to five seconds after response, and if you give into that first initial reaction, is always going to be typically negative. And you're not gonna be grounded in right, like self-awareness. And so you're immediately gonna jump in and you're gonna be like, oh my god, why did this happen? Like, and it's just gonna go down the rail and it's not gonna do any good. And so, as my example, as I mentioned, it with a as a business owner specifically, this client had something go awry and they were quick to reach out to the person that they partnered with to apologize, express accountability, and say they'll make it 100% right. Like just let me know what we have to do to make it right. But when we took a moment and we kind of reviewed it the next day together, and I asked, Well, were you made aware that this was the actual circumstance for this project? When typically that's not the expectation, like it's not like the norm that of what the issue was. And he took a moment and he thought, and he's like, Well, no, this was outside the norm. I said, Well, did they make you aware that this was going to be outside the norm? Question again. No, they didn't make us aware. You didn't, I didn't miss it. Okay. This is why it's important to pause real quick. You know, you let yourself in the moment, I used to be that way. I used to go into that, you know, I had to, as you know, worked in executive leadership, had teams, I had to train myself to take those moments to just pause if things don't go my way. And this is where I give advice to people on this is once you're able to then say, okay, let me take a minute. Did I miss something? And then you reach back out, it's like, okay, thanks for keeping bringing that to our attention. Just curious, did did I miss something on our end where I was where we were kind of instructed about this? And what that does is then now you're not blaming them for not telling you, which again can can that you know kind of hurt the relationship. But what you're doing is you're basically saying, Hey, did I, did we miss something? Like, was there a communication error? And when they on the other end now have to take responsibility themselves and and be like, oh shit, I didn't tell them that this was going to be different than every other job. And now it's their, they have to admit to themselves that they have a part of the issue, and it's not just all one-sided. They now say, Oh no, I I apologize, right? You're I didn't let you know. And now you as a business owner still want to make it right. But what you can do now to improve that relationship is say, hey, I get it, like no worries, let's make it right for the client. You know, let's split it or whatever we need to do to make it right. So there's two outcomes, right? One, you feel like you're doing the right thing by taking 100% of its accountability and making it right for your partner to the client. Well, what that really does in their mind, subconsciously or consciously, is now you become sort of a risk to them because you're saying, hey, this was 100% my fault. You had no problem in it, I'm gonna make it 100% right. Whereas the second scenario that we just talked about, now you actually have a 50-50 responsibility, which really do you, you know, as the business owner who wasn't told, you can't read their mind. So they probably have, as the main contractor or you know, project leader, have a bigger responsibility for for on that outcome than you. But by making them admit it and then still be willing to make it right, you just strengthen that relationship. Because in their mind, they are they've already just persuaded themselves that it wasn't an issue with them. I didn't tell them, but they're still willing to work with me to make it right for my client. You now have a stronger bond. Right? So, which sort of relationship do you want to build with your clients and your partners? Because this was a partner, really. And that second scenario, 99 out of 100 times, is going to build that stronger relationship with your partners, with your clients. I still struggle with this sometimes myself, you know, where I want to, like, if somebody says, hey, like this isn't going the right way, oh, okay, like, you know, my bad, like what's going on. A lot of times I just have to say, well, tell me what you're looking for. You know what I mean? Like, what was your expectation versus what we talked about? And then we kind of get look back in and we look back in the notes, and it's like, okay, was it talked about? Me, me and you, for example. You know, I think there's a lot of times, and for me, I see things in my head one way, and sometimes it's doesn't come out of my mouth the same way, you know. You know, it's a flaw.

Duarne 15:20

It happens to all of us, and I think sometimes we're just we're just too busy. Sometimes we're too busy, and it's like I was I remember a friend telling me one time, he said, I don't like chatting to people over text because you can't read the tone, and tone can be misinterpreted. And I've seen it so many times, like I've witnessed it too many times now, and it can happen in any form of relationship, especially with business. And I and I'm one thing I hate is I hate when you've got instant messaging communication techniques now rather than email. Email at least you can take a minute to breathe, reply, rewrite before you hit send, right? Yeah, you can schedule the message. You want to take that back.

Dave 16:10

Most of them, once you hit enter, like yeah, once you hit enter, it's done. Now, there's some of them, you know, you do have the edit function where you can kind of click edit, but a lot of them, like you have to like do it right away, or you or you lose that ability to edit that message.

Duarne 16:23

And well, if someone sees it, or I mean a lot of these platforms come up with instant notifications, you know, notifications, right? And those notifications stay there, they don't change, even if you edit it. So what'll happen is they'll show up on a notification, and then even if you edit in the background, it's gonna come up and show the same. So, and the other thing is like they'll show up is edited, so people ask questions like why was that edited?

Pause, Clarify, Then Respond

Dave 16:45

Well, and then you can actually like a lot of a lot of them actually you can go and see what the original version was still. If you clicked on, if you click on the editing, you can actually still see what the previous version was. And so it it does, you know, it helps in some scenarios, but ultimately, you know, I I if you're if you're willing to like communicate, I wouldn't communicate with people on on Facebook or Insta Messenger or anything like that. You know what I mean? I think ultimately it's you know, you you you should be focusing on email or or phone call, like depending on the person, you know, the relationship with the individual. And so kind of to just wrap that up, I would just say like any opportunity that you have, if something's not going your way, like don't be quick to react. Like take a moment, take a breath, be willing to kind of look at that 50,000 foot view and see was it, you know, what the actual situation was. Was it your responsibility? Was it the maybe the client that make you aware, you know, and just say, what was the expectation? Was it communicated? And if it wasn't communicated and you didn't miss it, how do we make it right in the future, right? How do we correct it? And then how do we make the current situation right? By doing that, that's going to build up your credibility in those, in the mind of that individual, more than just saying, oh my God, I messed up. I'm so sorry. Like, we're gonna take 100% accountability, we're gonna make this right for you. Like by doing that right away, you actually kind of reduce your respect level, I guess, or or like your your, I don't want to say trustworthiness, but your reliability, I guess. We can go reliability on that. Because if you think about it, you know, when somebody's willing, if they're so quick to take accountability, it's because they think that they did everything wrong. And it's like, oh, okay, is it gonna happen again? And now you begin that that reliability factor begins to kind of erode. Whereas if you can actually figure it out with them and then they can also see that they had a big responsibility in that situation too, and you're still willing to help and make it right, you actually build up your relationship instead of begin to tear it down.

Duarne 18:52

So I'm gonna add something there too, though, Dave. Yeah, go ahead. You and I are kind of lucky in a lot of senses because we've got each other and we've got a few other people out in our network that we can go and have these conversations when these things arise and get some sound advice. A lot of people, especially business owners, they're out there doing it hard, they're doing it themselves. They don't have people in their corner they can talk to to try and help them who don't know, you know, someone that doesn't have, you know, a hat in the ring with them, who's willing, you know, doesn't have any of the win or gain from the relationship. So you've you've got to have people around you. That's one of those things that we've talked about. It's so important to actually build up a network of like-minded individuals. And it doesn't have to be more than one or two, it could that's enough. Just someone you can have a chat to who understands the business, understands these that you know, the cooler heads may prevail prevail. And let people know, like everyone's busy, right? If you do get an incident message, one thing you can do is once you establish what the problem is, just say, hey, look, let me look into it, I'll come back to you, you know, and try and you know and set an expectation when you're going to come back to them. So you people just want to be feeling like they're getting communicated with in a way that is, you know, feels good to them, that they feel appreciated, they feel respected. And I think when you combine slowing down the pace, you control the narrative a little bit more. You also manage to get people to help. You can talk to someone who can help you frame it a bit better, and you know, look, maybe, you know, and I might get I might get hit here, but maybe if you don't have anyone in your network, just go and drop the conversation in Chat GPT or Gemini or whatever, and say, hey, be devil's advocate, be completely neutral in this situation, be Switzerland. I want you to tell me, you know, what's your opinion on this conversation?

Dave 20:50

Right.

Duarne 20:50

There's no need to, I don't want you to, I don't want you to, you know, I don't you don't have to choose to side with either party on this. Just fight fairly, tell me what you think, and let it tell you. And you may be surprised that it the way you frame something, the way you've written something, the way you've responded, the tone you've used, it could have been off, and you didn't even realize it. Most fights and arguments I've had with my wife and my ex-partners and all of that wonderful stuff in the past has all come down to the tone that I used, is what I was told. It wasn't what I said, it was the tone I used. And I didn't imply a tone at the time that I think. It is right. And and when you're starting to do messaging, one thing I find is if you're heavily reliant on AI, because let's face it, we're all so busy, we're trying to do as much as we can, and we might be responding to people and putting out fires in between other fires. You might use Chat GBC to throw a message together. And even if you're like me and you use dictate function, you'll sit there and prompt it with three, four hundred words to make sure you've got everything you. Want to talk, want to say, and the message you want to get across, and you might go back and forth a couple of times to get it right. Some people might still get offended by the tone that you're coming across with, just because that's the way it's been written by the AI system. So if you're not checking your tone a little bit, whether it's your own mess wording or an AI wording, trying to get it right for you, you know, that can be a problem too.

Tone, Text, And Miscommunication

Dave 22:26

Right. Well, and this is and it's another good topic to kind of kind of move on with the first topic, right? Is the use of AI in your communications. You know, and ultimately for me, yes, I I have it help, but again, the idea is that you're being more efficient with your time. So having it draft your your emails and then you read it, proofread it, and if it sounds like what you want it to say, send it. Like there should be nothing wrong with that. And I think the people that do have something wrong with it are the ones that are truly resistant to shape. Like you tell me somebody who is upset that your AI, that you like had an AI help you draft your email is probably the same person that hasn't even touched AI. And they have no idea how it can help them be more efficient in their business. I am willing to bet 99 out of 100 people that are resistant to that are not are people that haven't touched AI. Because ultimately, you know, and maybe it's not 99 out of 100, maybe it's 75 out of 100, because there are people sometimes. But there's there are some people out there too that will probably just use AI, write it, and not even think about it and send it, you know, and and you can tell those those ones as well. And so those are the ones that, you know, if you're upset with it, I get it, because I'm upset with that. Like I don't want you to just have AI and then boom, send it. You know, ultimately, there should be a human factor in it. You know, I think it's uh Dan Martel talks about, right? The 10, 80, 10. You know, the 10 is the ideation, and that's the human, right? You're ideating whatever you want to create, whatever you want to put together. The 80% in the middle is that, you know, efficiency piece, the automation piece, the AI, you know, influence, and then the last 10% is the human, again, finalizing, making sure that it sounds correctly, making sure it's packaged right, whatever, and then getting it out to you know the out the outcome. And so drafting an email with an AI after you've, like you just said, prompted it with a 300-word prompt, you know, based on how you wanted the email to go and what you wanted to say and the outcomes and the objectives and everything that you wanted to do. I don't think I don't I don't see anything wrong with that.

Duarne 25:16

No, not me either personally. And you know what? Maybe one thing I'll start doing is I'm fairly clear on what I want to say. I might use the AI for some messages in the future where I'll generate it on the AI, read through, make sure I get my point, find a more elegant way to present what I want to say, and then I might just use that feature like we've used, but like I mentioned before. A lot of social media instant messaging platforms have the ability to just hit the audio record and then audio record something and send it through as a recording so that my tone does come through correctly, that my message may come through a little bit clearer, and I can actually get that. So I can use my I can use the AI for brainstorming, and then once I get the message clear, then present that on a an audio recording, which is still fairly efficient, not quite as efficient, but still fairly efficient. But I mean, because look, honestly, I'd love to get on a call and talk to a lot of these people, as I'm sure most people would, but time zones, busy lives, there's so many factors that come into it where we don't have the capability to get on a call whenever we need to. You know, I've got a client at the moment, he's a New Zealand. So he's gone from being three hours behind to five and a half hours behind. So, you know, that's how far I am behind him. So, you know, when we have our conversations, that means that we have a smaller amount of time to have those conversations during the day in a convenient time that's for him and I. So either one of us has to be inconvenienced at this point, or we have to find better ways to communicate clearly between each other. So yeah, I'm with you. I think for me, I use AI quite a lot to get messages done quickly. I always read what I send. And look, there might be one or two words occasionally that isn't quite right, but 90% of the time it's pretty spot on. I've gone through a couple of reiterations. I use canvases so I can go in and edit it before I copy paste it. Right. And I find it.

Using AI To Draft, Humans To Decide

Dave 27:18

I mean, ultimately, yeah, ultimately, you know, you have to you have to make the most out of the hours that you have, especially if you're a small business owner. Like if you're watching this and it's just you, like you're you're you're literally wasting precious time out of your day if you're trying to type every single email. Like you're wasting your precious time. Like you only have so many hours in a day. Like that's the same thing. Like it doesn't matter the difference between you and I, Dwarne, or you know, Elon Musk. He's got 24 hours in the day just like we do. Sorry. But ultimately, right, he probably uses his a lot more efficiency than we do. Same thing.

Duarne 28:05

We'll make the assumption that he does. We don't know for sure.

Dave 28:08

Well, he also, I mean, he also has a bigger team, too. You know what I mean? And so, but still, everybody has the same finite amount of hours in the day. You know, he's probably, you know, I I think you'll reading a little bit of his argument autobiography, I haven't gotten all the way through it, but I don't think he sleeps a lot. You know what I mean? He's probably one of those that sleeps like you know, three, four, or five hours a day. And here to come out, if you kind of find out, like he's a he's an avid gamer, you know, he would game like after a you know, a 14-hour day, he'd actually go in and game and overnight and then go to work the next day and not even sleep. So, but if you're if if you're not utilizing like a note taker and then pairing that with an AI to then create your follow-up emails, you're wasting your time. And that follow-up, right? That reiterates the conversation, whether you're with a client, whether you're with a prospect. That follow-up is huge because now it proves that you've documented your next steps, what you talked about, that you're on the same page. So send it, but read it first. Okay, and then make sure the next steps are what you guys actually talked about. Sometimes the note takers are going to mess up. I've had a lot of times where you know a action which was supposed to be for me was the AI thought it was for the client. And I had to change it. It's like, no, no, that's that that's actually my side, you know, because I read it. And also, sometimes AI is gonna, AI actually write, gives the step by step a lot better than than I can. And I don't want to sit there and and and break it down, you know, because I don't have time. I'm I'm between meetings. You know, I got meeting after meeting after meeting for some days. Like I, you know, some days I start a meeting at 9 a.m. I don't finish a meeting until 5 p.m. And so, and then if I had to write all my follow-up emails, it would I'd probably be at the office until 9 p.m. and I would never see my family. But ultimately, this helps you can be more efficient, especially as a smaller business owner with a limited team, you know, without an executive assistant. Think of it as your executive assistant. You know, think of it as you know, do you think Donald Trump writes his speeches as a president of the United States? Do you think anybody that is that high up writes their own shit? No, they have people write it, they read it, and then they said, Oh, I don't like this, go back and rewrite it. That's what you're doing with AI. And you have the power, instead of paying somebody $150,000, $200,000 a year, you can do it for $20 a month or whatever it is for whatever you know AI or AI chat or that you want to train.

Duarne 30:37

No, yeah, I was watching a show the other day and what in a bit of my downtime, and the uh term PP next to the sender's name came up. And it was like asked on in the courtroom, like, do you know what to the you know, do you know what PP means? And the guy was like, Yeah, not really. And I can't remember the exact wording for it, but basically what it trained, it was Latin for stating that you were sending this on behalf of somebody else. So it's fair to say that if you're using like a virtual assistant, an assistant, they could be sending out stuff on your behalf without you even reading it most of the time, like especially if it's just simple follow-up stuff, if it's billing, you know, requests for payment for billing and all that sort of stuff. So you're gonna have people out there and they and they may be using your systems to send stuff out with your signature on it, and you may already. And yeah, you might not like the wording of it, and that's something you need to be aware of. But when it comes to AI, I mean, we don't maybe we need to put things on it saying, PP, this was mostly prepared by AI. Please don't judge me on this. A bit like when you remember the old days when people would use a mobile to send them an email, and it's like, yeah, it's the email is prepared on mobile device. Please don't judge me too hard.

Efficiency Over Perfection

Dave 31:52

That's still the that's still the standard. Like iPhone, like the standard signature on emails is sent for my iPhone. You know what I mean? And so, you know, that that's a good point. Because you have to, and it kind of reiterates back to the mindset piece that we've kind of always chat about here on the on this podcast. It is a mindset that you have to be willing to let go of for the responsibility of everything being perfect in your business. If you want to grow, scale, and you know, reach that next level in your business. Because if you always want to have control, you always want to have final say. Everybody's just gonna be looking up to you no matter how many employees you have. And in reality, you can't. No CEO of a big company, even say a middle-sized company of a $25 million organization has cut has control over everything. You know, every CEO that I've worked with in the corporate world, they didn't have control over, you know, I would say maybe 15% that they had control over. Everything other than that, they had staff underneath them, you know, us at this, at, you know, the kind of their the C level, right? And we autonomously had people under us that then made conversations or or led meetings and all this other stuff that you know ultimately was our responsibility, but we have to let go of that responsibility. And so if you are still in this mindset where I have to say everything, it's got to come from me, that's because you are still in that employee mindset. You have not gotten out of that employee mindset to start seeing yourself as how do I be more efficient? How do I get more done? How do I delegate in my business? And starting with having AI generate your follow-up emails is the first thing. And if you can't get over that hump, you're never gonna get over a hump having somebody do a responsibility you're doing right now.

Duarne 33:43

Yeah, it's very true.

Dave 33:44

Step one, you know what I mean? It's like the small step one is being comfortable letting an AI craft your follow-up email that you can read in 30 seconds and say, Yeah, that sounds good. Sent. Boom. Step one of many to grow a big business.

From Emails To Executive Assistance

Duarne 33:58

Yeah, you know, you're right, isn't it? You're right. Like I was playing with a custom GPT the other day, building out an SOP generator. And it I real I realized like after about an hour and a half, two hours in, it was a lot more than just an SOP generator. It had a whole governing system and a scoring system built in and a maturity system built into it. And it was at that point I re-evaluated what I was doing, went, you know what? I need to build two of these. A really simple one that anyone that most of the people I'm gonna work with is gonna use, and then we can have this complex one that maybe once they get all their standard sort of SAPs in place, they can go and work on this next stage, put all their SAPs through this and just see how good they are for the long term. But let's get something because we have nothing, and then we have the the right one. And that sometimes is like you know, you can do that with ChatGPT, where you can go too far, and any AI, you can start going back and forth too much with it until you find yourself going down a bloody rabbit hole that you never intended to go. Yeah, yeah, yeah, for sure. And then sit there and go, Why did I go this far with this? And then you you sit back and go, Well, that was a waste of a couple of hours today. I could have spent doing something else. That should have only been a 30-minute task. But you know, I was listening to the feedback I was getting, and I was in, you know, taking it on board, and but I just keep building on what I built. More is not always better, and I guess that's probably one of the things that I'm getting better at is, and I need to get better even more better at, even more better, that my emails can be a little bit wordy because I like to say I like to get all the details in that I need. And because I use you know, custom GPT to help me generate them, and I give them really direct lots of information, like two, three hundred-word details to make those. Maybe I need to break those into smaller messages. Maybe I need to say, hey, look, this is what I want to say. Can you give me three or four messages? Uh, this broken down into three or four messages or three or four emails I can send over a period of a couple of hours. So I don't bombard somebody with everything. Right, right, right. So, I mean, look, there's different, I guess, you know, we're always learning and we're learning, and these tools that we've got available to us, we can go overboard with it. You know, we can go and produce like a 800-word email and then sit there and go, no one's gonna read that. They're gonna miss the key points. Let's condense this into 100 words and see what happens. And Dave just dropped out of his frame there. So, those who didn't notice, Dave is sitting in his new office, which is actually quite a nice setup. So he's got his comfortable chair there now, and he's got his screen set up away from him. So it looks very casual and professional in that new setup. So, moving forward, I believe we're gonna be seeing him a lot more in that setting. So, put a comment in here if you have any you know feedback about how great that setup looks or you know, things he could do to make it look better, maybe put a fern in the background or something to that effect. But let's just hold on a moment while we wait for Dave to come back. I think he's that might be having some technical difficulties there. So, for those who uh are out there at the moment and considering what we've been talking about this evening today, one of the things I guess you really need to take into consideration is AI tools are fantastic, but make sure they sound like you, make sure they're not getting too far away from sounding like you. And if you look at one good way to check that is go and check your emails from a year ago or two years ago before you started using AI, and just see what your emails look like, and then go and look at what you're sending now. And if there's a huge gap and it's something where you feel is just doesn't feel like you, doesn't feel like the way you're normally communicating, then maybe try communicating with the tools a little bit differently. So I'm just gonna try and message Dave and see if we can get a hold of him. But one of the other things that we were looking to talk about was Dave's got his segment that he's doing on the show where we're talking about a tool and how he's using a tool and how we could use tools in our businesses from new apps that he's been investigating and looking at. And from my point of view, I haven't found any new tools this week that's noteworthy, but I'm curious to see what Dave's actually found. And looks like we've got Dave back. Technical difficulties.

Dave 38:54

No, well, I would say bodily difficulties, right? So, you know, do the I guess the bad thing about doing these things at in the morning, and I'm trying to drink all my coffee, right? And so sometimes the body says, Hey brother, you're gonna have to like let some of this go, or or I'm just gonna do it right here in a chair, and I didn't feel like doing that, you know.

Duarne 39:13

Well, no, no, not not considering I just told everyone how great your new setup is there, and how we're and uh just suggested you've got any comments or feedback on your setup for this week. It's something we're probably gonna see more in the uh these episodes in the future, and asking perhaps they've got you know if they'd like to make a comment, maybe they'd like to see a fern in the background or something, to put that in the comments. Just a fern. Oh, fern, fern. Yeah, like you've seen the podcast between the ferns. We don't have to be that controversial, but that's that's hilarious. It is hilarious, but yeah, you can you can definitely you know I've put that out to the team, and we just I just mentioned that I don't have any tools to talk about this week, but I was gonna open the floor up to you when you got back. If you'd found any tools or apps this week that you thought were noteworthy.

Build Internal Tools That Matter

Dave 40:05

You know, there's a lot. I think what what I've been focusing on and and with clients as well is where is there the opportunity to be more efficient in your business? Right? And or what are things that you're doing right now manually that could possibly be turned into some sort of app, a dashboard. And the reason why is because there's the ability, you don't necessarily need to go out and find something and it's never gonna be perfect, but you can build something yourself. You know, with with AI tools now, it's so efficient for you to go out and build whatever you think internally. It doesn't have to be something that, you know, it's gotta be, you know, where you're trying to sell it to the masses. You know what I mean? Ultimately, you can build something custom internally for just yourself, for just your team that helps them be more efficient. You know, so like this week I've built a couple things for some clients. One was like, you know, building it right now where it's like a KPI dashboard, you know, and they're trying to get an understanding of as they grow, what does that mean for their business? What does that mean for the bottom line? So we're building in some you know some of the financial side, and then they're on the front end being able to then say, okay, if we grow by this many people or this many people, what does that mean? So we're building that for them. Another one was an internal tool for me, you know, I do some fractional CFO work. And so a lot of a lot of it right now, I do manual check sort of checking of EOPs, right, from the insurance companies for one of my clients versus what we should have been paid. And I have created I'm about 90% done of it right now where I'm able to just take the PDF of the payer, you know, kind of receipt and hey, here's who we're paying you for, here's the dates we're paying you for, drop it into the dashboard in the tool, and the AI analyzes it, picks out the patients, the dates that they got paid for from those patients, the amount, and then matches it against the system and the dashboard of what we should have gotten paid, and it'll tell us, you know, are they overpaid, underpaid, or you know, what's the AR balance? And so instead of me having to go through and do it manually in Excel, I now have built out a tool that already has now the dashboard in it because now there's the dashboard of, hey, here's how much we're owed, here's here's here's how you know the hours per week that we're doing. And all of those things were multiple spreadsheets, you know. So I was able to take one system that I was looking to sort of automate and make easier, and it actually allowed me an opportunity to kind of combine four different processes into one area. And you can host it on your own website, right? And you can make it internal, you can you kind of keep it private, but there's so many opportunities for you to take things that you do manually and turn it into something that I guess makes you more efficient. And it's easy to do. Whether you want to do it in codecs and with ChatGPT, whether you want to use Google AI Studio, which is what I've been using, you know, in terms of like the draft, Google AI Studio, and I guess we can that that's the big one. I guess we can talk about it. Because I started each one of these there, right? I have an idea. You go to Google AI Studio and you tell it the idea of what you want to make it. And it gives you, it's like a full, like it's not gonna store anything, it's not gonna score data, but it gives you a whole working model of what that looks like. And then the codes all behind it, everything. So then once you kind of perfect it, you now and then can move it into your repository and you know, like a GitHub or whatever, and then edit it and kind of fully refine it, connect it to your databases in the back end and do all that fun stuff, which is stuff that I've learned, I've taught myself of how to do, because you have to do that in order for it to save information. And so play around with Google AI student. If there's something you ever had an idea of, maybe it's just as simple as, hey, I want to have a dashboard that you know my clients have access to where they can log in and they can see some information, or maybe they see their their activity, you know, based on what whatever you're helping them with. Like you can build a dashboard for that, you know, and you know you then can even begin to learn how to then connect it to maybe their softwares. Oh what happened to my my camera just went out? My can't my camera is gone. That's that's not cool.

Duarne 44:33

Is that an Elgato that you're using? Apparently.

Dave 44:38

But maybe maybe it's turned off.

Duarne 44:43

Maybe. I have experience with a client of mine. He's got an Elgato, and after using it for long periods of time, some of them heat up, especially when he's running them in a room that's got a heater. Yeah.

Dave 44:54

Yeah. So yeah, that was kind of weird. First time using the studio, as you were kind of saying, right? So I'm just kind of figuring out all this stuff for myself.

Duarne 45:01

Tech problems with them.

Dave 45:02

Yeah, tech problems. Gotta love it. But you know, ultimately, understanding what it is that you want to make. Start at an idea with Google AI Studio and draft it. And once you kind of understand, like, hey, this is good to go, now you can grab the code, you can download the code, you can you know use Google AI Studio for your API keys and connection. And these are these are ideas that I've come up with this week that I was able to make working copies, send to you know the clients for first review and get feedback and make changes. So if we talk about you know an app or a platform, right? Google AI Studio is something that's I would say you know, kind of get an understanding of and you know, don't be afraid of it. You know, I've not a couple of things.

Duarne 45:48

For a lot of absolutely right, and you know, you're an accountant, right? And you're doing this. Well, you know, one one of the things I think is interesting too is if you've got a lot of data and you're not sure how to present that in an easy-to-read format, then you can always drop that data into like a Google Gemini chat and ask it to review that data and give you some suggestions on what sort of dashboard and what sort of views you could be showing and tell it a little bit, give it a bit of context. Tell it to, you know, I want this to be for an insurance agency that, you know, management can see what's going on with XYZ. And once you tell it that, it can give you some prompts that you can then use to drop into the platform and start using an AI studio, and then you can start that build cycle from there. And it could be something as simple as, and that's what I love about what you were doing. Like you're taking raw data and turning it into something really cool and interactive because at the end of the day, people just want to see quick information, they don't want to have to go search for it. And if you've got something that's got the ability to query and go back and forth, I mean, that's even better. And that's a great comment there from James as well.

Google AI Studio: From Idea To Prototype

Dave 47:39

The previous one about, yeah, for sure. Where it's loving automation, this one, right? And here's here's the idea, right? Is that identify, and this is where we're focusing on, especially like on the financial side, on the maybe the repeatable pieces. Oh, did I lose? I might have lost Dwarne now. But the repeatable pieces where what is taking up a lot of your time, right? What is taking up the majority of your time as a business owner or as your client, depending on what you're looking to solve? And how can I take that and turn that into something that AI can help us solve? And a lot of times it's as quickly as you know, I need to do X, Y, and Z. Here's the outcome that I want to have. Draft me up an application, and here's how I submit the data. And then from there, you know, you once you finish, you can say, okay, well, now I need it and understand, like, okay, let's say it's a QuickBooks plan. Now I need to understand the API with QuickBooks so that I can build that into my system so that I can then connect it with QuickBooks and pull their information automatically. And if you can't do that, you can simply say, well, then on the back end, on the admin side, give us the ability to upload a PDF or an Excel or a CSV file of the financial statement that can then be updated into the system that then updates the trending and the documents and all this kind of stuff. And so, you know, and as James is saying, you now give deeper insights into what you were doing manually. Plus, you also can save them time. You know, if you're providing an application for somebody, or you're providing a, you know, a program like that, you know, and you're taking that off your plate, like you can even do it internally for yourself. Hey, I'm gonna save you this amount of hours for your client, and internally you're just gonna use it. They don't need to know that you're using it. Let me take this off your plate, and then you can do it more efficiently. And then you've saved them five to ten hours a week. That's where you can make the impact, and that's where you really should be looking at the value exactly. What is that value? Wow, how can you do it? And and ultimately, look, if if I say these things because I've risked learning new things, ultimately that's how you're going to get better, you know, and it kind of that whole AI conversation and you know, other ways that we've kind of chatted about, like you have to find ways to be more efficient, ultimately, and find ways to make a bigger impact and use AI. It basically takes you from one to a 10 person, 15, 20 person team. And so play around with it, you know, get an understanding. You can go, like you said, you can go down a really truly you know tunnel, right? A spiral. So what I would say is figure out what is the basic process first, right? Yes, get that live to just take that extra, yeah, and then then from there you can refine it. Then from there you can add the different pools. If you think of all those extra tools and you're trying to build it into the first version, like you're wasting your time because now you're now you're you're adding extra work instead of actually making yourself more efficient. Right? Make the first version, make yourself more efficient first. Then once you get the efficiency, now you can start building in all the extra add-ons that are going to add more you know value and benefit.

Duarne 51:11

Yeah, I like that. Like probably about 15 years, maybe 16 years, 18 years ago, I read a book, I think it was by 39 Signals, the guys who built Base Camp. Yeah, the platform, and they designed the Ruby on Rails development coding, and they built everything on that. Well, they wrote a book called Getting Started, and I remember reading that on the train on the way into work every day. I'd drive to the train station, pull it up, and I'd look it on my iPad and I'd be reading it on the way in. And it was great. It was basically talking about everything you need to know about building that they'd learnt from building Basecamp, the software. And when I when you're talking there, one of the things I was just thinking of is I probably need to revisit that book because when I start thinking about building software these days, a lot has changed, but the fundamentals haven't. And one of the fundamental things that they talk about talked about in that book from my memory is it's guaranteed your first version is never going to be perfect, even if it's imperfect, get your imperfect version out there using it with your core audience. So if it's an internal team tool, get it into your team's hand as soon as possible. Get them using it, getting all the feedback, and then improve it based on that feedback. And when we're doing like vibe coding and you know, AI coding, that's pretty much what you're gonna do a lot of that initial feedback, but then you're gonna have to put it in the hands of the people who are gonna use it to give you the proper feedback because there's stuff that you're not even gonna look at, you're not even gonna realize, you're not even gonna think about. But too much of the time, and this is what happened to me the other day, I went down a rabbit hole and it was like, I need to make this tool super efficient, I need to make it super amazing. In the end, I'd built something that had you know 12 frameworks that for an SOP system which had three supporting documents to explain it, and I'm like, okay, I can't use this as a gem in Google because it only supports 10 documents, but I can use it in ChatGPT because it supports up to 20. So what I did is I realized that I need to simplify what I'm doing. And sometimes, yeah, I mean, think about that version one of anything, you know, any version one, you know, like an Uber app, you know what I mean?

Dave 53:33

The Uber app didn't have all the stuff that it had now, version one. Like the idea is is solve the core problem, and then you can add other things onto it, you know what I mean?

Duarne 53:43

And listen, I'm day one.

Dave 53:47

Yeah, I would, I guess, just as much for me as it is for everybody listening because the the the one tool for my efficiency, I was like, okay, let's add this, let's add this, let's add this. And I was like, shit, I just have to like get it live. So I stopped adding and I said, okay, let's actually like figure out how to put it live, right? Get it connected to the database. And then listen, when you're vibe coding, there's gonna be some things that you are gonna have to stumble through and figure out, you know, like making sure that the database is connected and you're gonna have to test it and retest it, and so all these things that you're gonna have to figure out. But then once you get it, it's set up, you know, you don't have to worry about it, you know, as long as you have your GitHub and and and you have your repository and you do your checks and balances and everything. But yeah, uh it's it's kind of for me too, where it's just like, all right, just get a V1 out there, and then from there you can you know make V1.1 or what you know, V1.2 or whatever, and then and kind of make those changes and those updates.

Duarne 54:40

So and the other thing is too think about some of the platforms that you like to use, and think about some of the reasons that it you like using it is probably because of the simplicity of it. So sometimes something super simple, like the app that you described earlier, four different spreadsheets now can be viewed in one dashboard. I mean, that's not that complex, that's not that complicated in the sense of what you're trying to do, but the outcome is huge. That's a huge.

Start Simple: V1 Beats V-None

Dave 55:10

And the input, instead of, yeah, instead of the input having to go into four different locations, right? The input goes into one, and now uh everything's kind of you know based off of that. Yeah, and then you know, I could have I could I could have gone down deeper, right? And be like, okay, well, I gotta figure out the API before I even do it to the so that I don't even have to enter the information. But it's like, no, like make it first, right? Instead of entering four places, I'm entering in one. And then from there, then the API can come you know later on. You know, and so just try it, you know. Like I know we we went a little bit deeper, I think, in the conversation this piece about like app and support, because it is a good conversation. But Google AI Studio, if you haven't tried it, go try it. Think of one or two processes, you know, challenge today. Excuse me. Challenge right for you guys would be what's one or two processes, whether it's for you internally or a client that you're servicing that you're currently working with, what are one or two things that you could potentially build an app for automation? And go and play around in AI Studio and develop it as a as a prototype. And then test it. Like it that's a that's the beauty of in AI Studio. You could actually test it by inputting things. Now, once you refresh, right, everything gets reset. So try to keep it simple, stupid, right? Keep it simple, stupid. Like this method so that you're not trying to re-enter everything every single time. And what I've also figured out is some of those base things that you want it to keep reiterating in the in the test, just tell it to hard code it the first time. Like, hey, hard code all this information, and then you can always turn that into variables later, but hard code this so that every time it refreshes, it has that information in it as a base. And you don't have to upload it every time.

Duarne 57:42

So yeah, that's an interesting point. And like and just a secondary, if you're not into if you're not ready to do an AI studio build an app, start small. Jump on and try out the Google gems. If you're using Google Gemini, they've got this thing called Gems, which is kind of like using a custom GPT. So go build a custom GPT and open AI, chat GPT, or try building a gem. And there's plenty of really, really great tools out there, videos out there on YouTube where you can go watch and learn how to do that. It's not as complex as you think it might be. And it's what and the rewards are huge. We're talking about big rewards. Like we I built one the other day where I shared it with my HR manager, and it's now a HR tool. And she's able to produce memos and all sorts of amazing emails related to that memo for client-facing as well as internal use for management for managers to take action and also for the um staff members. So, I mean, it just saves her hours and hours of time for every single case from the documentation point of view. And the little tools like that, you know, you may not realize that that like these are automations you can put into your business today to help you out with all these great little you know, things about gems.

Dave 59:06

Yeah, we talked a little bit about gems last week, right? When we were talking about notebook LM. Because the beauty of a gem is that you can actually connect it to your notebook LM. So if you're using it, you have a you know broad database of you know your your company information, your company FAQs, your company products, all of that. You can connect that to a gem, and then let's say you also have a Google Doc, which is live. So, and I think we okay, my my it keeps dying on me. But you can still hear okay. Yeah, we can do that. So, you know, the biggest thing I think would be, you know, that you can create a gem that's connected to a notebook LM, have it trained, and then with when you put it when you put a Google Doc into a notebook, that does not automatically refresh. It takes a screenshot of that document at that time. Now, when you create a gem with a Google Doc, it actually refreshes and it pulls the latest information every time. So if you have something that's variable that you're looking to have updated and you want it to be up to date with the most recent information, turn it into a gem and turn that Google Doc into that gem. Because now every time you talk with it, it's gonna pull the latest information. So if you're updating something, or maybe you're working with a team to update a doc or a spreadsheet or something with financial information, build a gem around that Google Doc or that Google Sheets, whatever, because every time you refresh it, now you're gonna have the most recent information. You know, like on the financial side, you have a Google Sheet that's got the financials on it. Now every time you upload the next recent financial, you know, you have the most recent information you can talk to it about it.

Gems, Docs, And Live Data

Duarne 1:00:55

And the other thing that I found too is you can actually put gates on these as well. So when you if you put stuff into Google Drive and run it with permission shares just to yourself, you don't have to, you can then share that drive information to a gem, get the gem to produce the output you want. Nobody can get access to the Google Drive still. And when you share it, it comes up and it requires them to actually request the permission to use it.

Dave 1:01:22

So that file if it's attached to the code. Exactly.

Duarne 1:01:26

You can remove access to people if you need to as well. So it's got a little bit more security. I don't know. I haven't investigated the full security, so I'm not going to say it's really the best security, but it's got a little bit more security from an internal tool point of view.

Dave 1:01:39

And and like a custom GPT, right? Like with a custom GPT, once you share that link, it's shared. Yeah, you can't you can't unshare it unless you you know kind of generate a new link, I believe. But with a gem, like you just said, you know, you could pull it back because you don't allow them access to the back end. They may still be able to talk to it, but it's not gonna have the most recent information. So yeah, I would say definitely play around with gems. You know, it's gonna help you. Definitely play around with Google AI Studio. I'm gonna have to play around with my tech here in this office to figure out why this thing keeps overheating and why it keeps turning off. But maybe there's maybe there's a timer setting. I don't know what it is. You know, so it doesn't, you know, it just thinks that it's like idle, but it's really not. But yeah, so I I think we had a good conversation, man. We we you know talked about a lot, we talked about mindset. So again, don't don't be quick to apologize or take responsibility. You know, take a moment, analyze the situation, and figure out like, was something overlooked, was something missed, you know, did the did the other party have some sort of responsibility? And then just have the conversation with them. You know, just say, hey, by the way, like was I aware of this? Did you make me aware of the change? Did you make me aware of the expectation? Because a lot of times, if they didn't, why are you taking responsibility? Why are you taking accountability? But you can make it right with them. I'm not saying don't make it right, but at least have the conversation so that both parties understand that there was a responsibility to build that relationship up, you know, instead of tearing it down and starting to erode it, which is what can happen when you start to immediately take responsibility. So I think we had a good conversation about AI, you know, AI, you know, for efficiency, AI for your email writing, you know, and then obviously Google AI Studio in terms of like helping you be more efficient. So Duar, what about you know for you? What's what's the big thing that you hope they take away from the conversation today?

Duarne 1:03:28

For me, I think just be just be wary and aware of how you're using the tools that you have at your disposal. You know, some you know, some people again you know might not appreciate you using the tools that you use in the way that you're using them. So be mindful of that. And just because you can generate a thousand words on an email doesn't mean you should.

Dave 1:03:51

So yeah, some of them I would say, I mean keep it short and sweet, you know what I mean? Yeah, yeah. I would say your email should still be short, you know, unless there's a lot of follow-up stuff, but even still, then turn it into a doc. Hey, by the way, like here's a quick email, like here's the next steps in this document. Go go read it. I think you know, keeping your email short and sweet, like you said, I think is gonna be good. And then if there's anything you need to share that's more detailed, you know, put it in a document attachment. And it's probably something that you could do from there too. So yeah, 100%. I would say for me, you know, I would say definitely be willing to try and be willing to dive and learn, right? And make mistakes. I've made a ton of mistakes when it comes to like learning coding or or learning these different things to make applications where but you have to be willing to expand your horizons to make yourself a little bit more efficient.

Duarne 1:04:41

Yes.

Dave 1:04:42

And that's what I would say if you're if you're looking to take something out of today's episode, that would be number one. Number two is obviously the mindset thing. I talk about mindset a lot, and the only reason I do it is because I was there. You know, I was in that negative mindset, I was in the mindset that I talk a lot about. So I know how to make the shift, I know the benefits of making that shift. So if you get anything out of this episode, hopefully it's the mindset. Number one. So if you made it this far, we love you. If you ever have questions on anything and you ever like, you know, are like, hey, uh, can you dive a little bit deeper on this? Feel free to drop it down below, right? Put it in the comments. Uh, send us an email as well. Like you can send us an email, podcast at triumphbusiness solutions.com, and we'll answer them live on the next episode. We'll respond to you, let you know. Uh, and then also if you're ever interested, you're a business owner, and maybe there's an educational topic you want to have and share it with the group, feel free to let us know. And there's a link down below as well where you can request access to a future show and share some information with the audience, which is also ultimately the big thing. You know, we want people to share, get information that they can, you know, kind of make an impact and grow their business. So made it this far. We love you. Have a wonderful rest of your week. Dwarne, thank you again. Next week is episode 50, which is pretty crazy. And then two more, and we'll we'll be we'll have an official year under our belts.

Duarne 1:06:07

Big 5-0 next week, eh?

Dave 1:06:09

Yeah, big 5-0 next week. So very cool. We we love you. Do all that fun algorithm stuff. You know, if you if you got something out of today's episode, like, share, make sure you're subscribed, hit that notification bell, all that fun stuff. And until then, Lauren, thank you, sir. And we'll see everybody in the next one.

Duarne 1:06:23

Thank you, Dave. Take care, everybody.

Dave 1:06:26

Bye, everyone.